Refund policy

All returns and exchanges are 100% free!

To initiate a return, please email us at CustomerService@AuburnAndMain.com within 14 days of receiving your order and we will email you a return shipping label. Please print your return label, pack your return and put it in the mail. Once your return has been received by Duffy Stuff Boutique, you will be issued a full refund.

Based on digital tracking history provided by USPS, if you are more than 14 calendar days after delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the original condition and packaging.

Several types of goods are exempt from being returned or exchanged. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Temporary tattoos
All personalized items.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@AuburnAndMain.com.

Sale Items
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email at CustomerService@AuburnAndMain.com. We will generate a free shipping label for you to return your item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.